Delete Account & Data
How to Delete Your Data (In-App)
- Open Spelling Stream
- Go to Settings (solve the parent gate math problem)
- Scroll down and tap "Delete All Data"
- Confirm the deletion when prompted
What Gets Deleted
| Data Type | Deleted? |
|---|---|
| Spelling lists and words | Yes, immediately |
| Test and practice results | Yes, immediately |
| Parent voice recordings | Yes, immediately |
| Sticker boards and rewards | Yes, immediately |
| Profiles | Yes, immediately |
| Coin balance | Yes, immediately |
| App settings and preferences | Yes, immediately |
| Cloud Sync data (Pro users) | Yes, immediately removed from Google Cloud servers |
What "immediately" covers. The table above describes the app's own data on your device and, for Cloud Sync users, in our database. It does not cover anonymous analytics and crash reports already sent to Google, which run on Google's retention clocks and cannot be accelerated by us or by you: Firebase Analytics data is retained up to 14 months and Crashlytics data for 90 days (Privacy Policy, Section 10c). Neither holds spelling lists, recordings, profiles, or a child's name.
Pro Subscriptions
Deleting your data does not automatically cancel your subscription. To cancel your Pro subscription:
- iOS: Go to iPhone/iPad Settings > Apple ID > Subscriptions > Spelling Stream > Cancel
- Android: Go to Google Play Store > Profile > Payments & subscriptions > Subscriptions > Spelling Stream > Cancel
Request Deletion by Email
If you are unable to access the app, you can request deletion by emailing support@monthlybalance.com with the subject line "Delete My Data." We will process your request within 7 business days.
Feedback Messages
Feedback sent from the Parent Center is not linked to your account, so “Delete All Data” and “Delete Account” cannot reach it. To have your feedback deleted, including any reply email address you gave, email support@monthlybalance.com from that address, or include the App User ID shown in the Parent Center. We will delete it within 7 business days. A reply email address is also removed from the stored message automatically 90 days after it was sent; the copy emailed to our support address is deleted on request as described above.
See our full Privacy Policy for more details on data collection and retention.