Spelling Stream Support

From the home screen, tap List. You can:

• Type the words manually
• Speak them and let the app transcribe
• Snap a photo of a printed list and let the app extract the words

The free Core 10 tier supports one list with up to 10 words. Pro raises this to up to 100 lists with up to 50 words each.

The free Core 10 tier limits gameplay and tests to the first 10 words of any list. Lists themselves can hold more words (up to 50), but only the first 10 appear in tests and games unless you upgrade to Pro. Upgrading unlocks all the words you've already added.

From the parent area, open the active list, tap a word, then tap the microphone icon. Your recording stays on your device and is only synced to the cloud if you've enabled Pro Cloud Sync.

Subscriptions are managed through Apple or Google, not us:

• iPhone or iPad: Settings → tap your name → Subscriptions → Spelling Stream
• Android: Play Store → tap your profile → Payments & subscriptions → Subscriptions → Spelling Stream

Cancellations take effect at the end of the current billing period. Your data and progress remain on your device.

Yes — Pro supports up to 6 family members through Apple Family Sharing or Google Play Family Library. Set this up in your device's Family settings before family members install the app.

Open the app, go to Parent Center → Subscription → tap Restore Purchases. This forces a fresh check with the App Store or Play Store. If that doesn't work, email us with your purchase receipt and we'll restore it manually.

Refunds are handled by Apple and Google directly:

• Apple: reportaproblem.apple.com
• Google: support.google.com/googleplay/answer/2479637

We don't have access to your payment information, so we can't process refunds ourselves. If you have trouble with the official refund flow, email us and we'll help you escalate.

For free users, almost nothing — spelling lists, recordings, and progress stay on your device. For Pro users with Cloud Sync enabled, your spelling data syncs across your devices via Firebase. We never share data with advertisers, and there are no ads in the app.

Full details are in our Privacy Policy.

From the Parent Center → Delete All Data. This wipes lists, recordings, profiles, and progress from your device. If you have Pro Cloud Sync enabled, it also deletes your cloud-synced data on the sync server.

You can also email support@monthlybalance.com with the subject line "Delete my data" — see the data deletion page for details.

Yes. Spelling Stream is designed for children under 13 and complies with the Children's Online Privacy Protection Act, including the amended rules effective April 22, 2026. We do not collect personal information from children without verifiable consent from a parent or legal guardian, do not show ads, and do not share data with advertising networks.

Make sure you've granted microphone permission to Spelling Stream:

• iOS: Settings → Spelling Stream → Microphone → On
• Android: Settings → Apps → Spelling Stream → Permissions → Microphone → Allow

If permissions are correct and it still doesn't work, restart the app. If the problem persists, email us with your device model and OS version.

Tips for best OCR results:

• Hold the camera steady, directly above the page
• Make sure the page is well-lit and not in shadow
• Crop or trim the photo if it includes a lot of non-list text
• Handwriting is harder than printed text — try retaking a typed copy if possible

You can always edit or delete words after the scan.

Restart the app first. If it still crashes, restart your device. If the problem persists, email us with:

• What you were doing when it crashed
• The device model and OS version
• The app version (Parent Center → Legal & Privacy)

We use Firebase Crashlytics to catch crashes automatically — your report helps us prioritize.