Spelling Stream Support

From the home screen, tap List. You can:

• Type the words manually
• Speak them and let the app transcribe
• Snap a photo of a printed list and let the app extract the words

The Free tier supports one list, which can hold up to 50 words — but only the first 10 are used in tests and games. Pro raises this to up to 100 lists with up to 50 words each, all of them in play.

The Free tier limits gameplay and tests to the first 10 words of any list. Lists themselves can hold more words (up to 50), but only the first 10 appear in tests and games unless you upgrade to Pro. Upgrading unlocks all the words you've already added.

From the parent area, open the active list, tap a word, then tap the microphone icon. Spelling Stream never uploads or cloud-syncs voice recordings, even with Pro Cloud Sync. They stay in the app on that device.

Yes — the yearly Pro plan includes a 7-day free trial for first-time subscribers on both iOS and Android (one trial per Apple ID or Google account). If you don't cancel before the trial ends, your account is automatically charged for the yearly subscription and renews annually thereafter. You can cancel at any time during the 7 days through your Apple ID or Google Play account settings to avoid being charged. The monthly plan does not include a trial.

Subscriptions (and free trials) are managed through Apple or Google, not us:

• iPhone or iPad: Settings → tap your name → Subscriptions → Spelling Stream
• Android: Play Store → tap your profile → Payments & subscriptions → Subscriptions → Spelling Stream

If you cancel during the 7-day trial, you won't be charged. Otherwise, cancellations take effect at the end of the current billing period. Your data and progress remain on your device.

Yes. One Pro subscription covers your household's phones and tablets, on iPhone, iPad and Android together. It follows your account rather than the store you bought it from.

If you can sign in to Cloud Sync on the second device with your Apple or Google account, do that. Most children's tablets have no adult account on them, so those join with a code instead. Open the Parent Center on a device that already has Pro, tap Activate Another Device, and pick what you are setting up:

• Activate Android Device or Activate Apple Device for a phone or tablet with no Pro on it yet. This grants Pro and switches Cloud Sync on at the same time.
• Activate Cloud Sync for a device that already has Pro but cannot sign in, which is usually an iPad already covered by your Apple Family Sharing group. It has the subscription and is only missing your word lists.

Enter your parent PIN, then type the eight-digit code on the other device under Activate This Device. Codes last five minutes and connect one device each. It is one code either way, never two.

Apple Family Sharing carries the subscription to your family group, but not your word lists, because those live in your account. That is what the Activate Cloud Sync option is for. Google Play Family Library does not share subscriptions for any app, so on Android use sign-in or an activation code instead. Full walkthrough: One Pro Subscription, Every Device in the House.

Open the app, go to Parent Center → Subscription → tap Restore Purchases. This forces a fresh check with the App Store or Play Store. If that doesn't work, email us with your purchase receipt and we'll restore it manually.

Refunds are handled by Apple and Google directly:

• Apple: reportaproblem.apple.com
• Google: support.google.com/googleplay/answer/2479637

We don't have access to your payment information, so we can't process refunds ourselves. If you have trouble with the official refund flow, email us and we'll help you escalate.

Spelling lists, recordings, and progress stay on your device; crash reporting runs on every tier, free included, and sends technical crash data only. For Pro users with Cloud Sync enabled, your spelling data syncs across your devices via Firebase. We never share data with advertisers, and there are no ads in the app.

Full details are in our Privacy Policy.

From the Parent Center → Delete All Data. This wipes lists, recordings, profiles, and progress from your device. If you have Pro Cloud Sync enabled, it also deletes your cloud-synced data on the sync server.

You can also email support@monthlybalance.com with the subject line "Delete my data" — see the data deletion page for details.

Yes. Spelling Stream is designed for children under 13 and complies with the Children's Online Privacy Protection Act, including the amended rules effective April 22, 2026. Cloud Sync is the feature that requires a parent’s verified consent (a Pro purchase on their own account, plus sign-in). Crash reporting runs for everyone so the app stays stable. Analytics is off until a parent turns it on. Details: Privacy Policy §2b, 5, and 6. We do not show ads and do not share data with advertising networks.

Make sure you've granted microphone permission to Spelling Stream:

• iOS: Settings → Spelling Stream → Microphone → On
• Android: Settings → Apps → Spelling Stream → Permissions → Microphone → Allow

If permissions are correct and it still doesn't work, restart the app. If the problem persists, email us with your device model and OS version.

Tips for best OCR results:

• Hold the camera steady, directly above the page
• Make sure the page is well-lit and not in shadow
• Crop or trim the photo if it includes a lot of non-list text
• Handwriting is harder than printed text — try retaking a typed copy if possible

You can always edit or delete words after the scan.

Restart the app first. If it still crashes, restart your device. If the problem persists, email us with:

• What you were doing when it crashed
• The device model and OS version
• The app version (Parent Center → Legal & Privacy)

We use Firebase Crashlytics to catch crashes automatically — your report helps us prioritize.